Question 1

Is ShutterShield really free to start?

Accepted Answer

Yes. The free plan gives you 50 images per month, 3 client galleries, and access to all editing features and film filters. No credit card required. No trial period. It is free forever.

Question 2

What AI models power ShutterShield?

Accepted Answer

We use Real-ESRGAN for super-resolution upscaling, CodeFormer and GFPGAN for neural face enhancement, advanced AI noise reduction, LaMa for neural inpainting and object removal, and MiDaS for depth-aware background blur. These are the same neural network architectures used in professional post-production pipelines.

Question 3

How long does the GPU take to start?

Accepted Answer

About 45 seconds on first use as the AI models load into GPU memory. After that, processing is instant for at least 5 minutes. The upload and editor pages show a live GPU status indicator so you always know when the engine is ready.

Question 4

Will AI processing affect my photo quality?

Accepted Answer

Yes, dramatically for the better. Our neural networks produce results that surpass traditional image processing. Real-ESRGAN can upscale images up to 4x while adding realistic detail. GFPGAN restores faces with natural skin texture. Our AI noise reduction removes noise while preserving fine detail that traditional denoising destroys.

Question 5

What RAW formats do you support?

Accepted Answer

We support RAW files from every major camera manufacturer: Canon (CR2, CR3), Nikon (NEF, NRW), Sony (ARW), Fuji (RAF), Olympus (ORF), Panasonic (RW2), Leica (DNG), and more. We also handle JPEG, TIFF, PSD, and HEIC.

Question 6

How fast is the processing?

Accepted Answer

Processing speed depends on the edits applied. Basic adjustments and filters are fast, while AI operations like super-resolution and face enhancement take a few seconds per photo. Batch processing runs on dedicated GPU servers.

Question 7

Do you own my photos after I upload them?

Accepted Answer

Absolutely not. You own your photos. Period. We never claim rights to your content, we never use your photos to train AI models, and we never share them with anyone. Your work is yours.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your settings page at any time. No cancellation fees. You keep access to your plan until the end of your billing period. All paid plans include a 30-day money-back guarantee.

Question 9

What happens to my galleries if I downgrade?

Accepted Answer

Your existing galleries remain accessible to your clients. If you exceed the gallery limit of your new plan, you will not be able to create new galleries until you are under the limit, but nothing gets deleted.

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